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Conduct relating to children and young people


Our organisation’s commitment to providing a safe environment for the children and young people to whom we provide services is endorsed and approved at the highest levels of our organisation, represented by the Chairperson of the Board of Directors.


Adhering to role boundaries

    1. Our personnel should not, of their own volition or at the request of a service user, act outside the confines of their duties (as specified in their position description) when helping to deliver our programs.
    2. All involved personnel:
      • must not provide unauthorised transportation, or transport unauthorised Personnel, clients or other people related to our works or programs
      • must not engage in activities with children or young people who are clients/members of our organisation outside authorised programming, such as babysitting or social events;
      • must not provide any form of support to a child or young person or their family, unrelated to the roles and responsibilities as defined in their position description, for example, informal counselling or financial support;
      • must not seek contact with children or young people (or former participants under the age of 18) outside our programming;
      • must not accept an invitation to attend any private social function at the request of a child or young person - or at the request of their family - who has participated, or is participating, in our programming without express permission by senior management at Stand Up.  The exception to this is if the event is a public event, open to the community.
      • Must limit communication to children inside our services, and refrain from engaging children such as siblings or friends who are known to personnel via a child participating in the service.
    3. If any of our personnel become aware of a situation in which a child or young person requires assistance that is beyond the confines of that person’s role, or beyond the scope of our organisation’s usual service, they should at the earliest opportunity:
      • seek advice from their immediate supervisor/management who will refer the child or young person to an appropriate support agency or
      • contact the child or young person’s parent or guardian to deal with the matter

Use of electronic communications

    1. Wherever possible, email and text messages sent to a child or young person should be copied to their parent or guardian
    2. Where a parent is not included in the communication:
      • Restrict such communication to issues directly associated with delivering programming such as advising that a scheduled event is cancelled
      • Limit the personal or social content in such communications to what is required to convey the service-related message in a polite, friendly manner.  In particular, do not communicate anything that a reasonable observer could view as being of a sexual nature
      • Refrain from using any communication to promote unauthorised ‘social’ activity or to arrange unauthorised contact
      • Refrain from requesting a child or young person to keep any communication a secret from their parents
      • Refrain from communicating with children or young people using Internet chat rooms or similar forums such as social networking sites, game sites or instant messaging
      • All our personnel, and the children and young people to whom we deliver our programs, are required to follow our ‘acceptable use’ policy in relation to browsing websites on our organisation’s computers
      • Our personnel are required to ensure appropriate monitoring of children and young people when they use our organisation’s electronic communication equipment to ensure that they do not inadvertently place themselves at risk of abuse or exploitation, for example via social networking sites, gaming sites or web searches, or through inappropriate email communication 

Giving gifts

    1. Unless expressly permitted, Stand Up does not permit involved personnel to provide gifts, as they can result in unintended and often negative consequences.  

Transporting children

    1. Stand Up prohibits the transport of clients and other Personnel under the age of 18 in personal vehicles unless expressly permitted by the CEO or senior management.  
    2. Children are to be transported only with prior authorisation from our CEO and from the child’s parent/guardian.  Gaining approval involves providing information about the proposed journey, including:
      • the form of transport proposed, such as private car, taxi, self-drive bus, bus with driver, train, plane or boat
      • the reason for the journey
      • the route to be followed, including any stops or side trips
      • details of anyone who will be present during the journey other than our personnel who are involved in delivering our programs.

Photographs of children and young people

    1. Stand Up will at all times portray children in a respectful, appropriate and consensual way.  Our guidelines on the use of children’s images are in line with the following:
      • A child should always be portrayed in a dignified and respectful manner and not in a vulnerable or submissive manner;
      • Children should be adequately clothed and not in poses that could be seen as sexually suggestive;
      • Where appropriate, a child and his/her family must always be asked for consent when using their images via the photo consent form provided 
      • When asking for consent to use the image, details should be given as to how and where this image will be used;
      • At large events and forums where the photo consent form may not be obtained by all attendees a verbal disclaimer must be made.  This disclaimer should make attendees aware that photos will be taken throughout the event/forum, and if a person should not wish their photo to be used for promotional purposes, to contact the relevant Stand Up staff;
      • There should be no identifying information of the child used in the publication of images with their location;
      • Local cultural traditions should be assessed regarding restrictions for reproducing personal images;
      • Images should be an honest representation of the context and the facts;
      • When sending images electronically, file labels should not reveal identifying information;
      • All photographers will be screened for their suitability, including police checks where appropriate.
      • Personnel are not to put any photos on Facebook or other forms of social media or use them for any commercial/promotional purposes not related to the program
      • If you have any photos taken at a Stand Up program or event and wish them to be used, please send them to your manager so we can share these (where permission is granted).

Positive guidance [Discipline]

Stand Up strive to ensure that children and young people participating in our programs are aware of the acceptable limits of their behaviour so that we can provide a positive experience for all participants.  There are times when personnel may be required to use appropriate techniques and behaviour management strategies to ensure: 

  • an effective and positive environment
  • the safety and/or wellbeing of children, young people or personnel participating in our programs.
    1. Personnel must use strategies that are fair, respectful and appropriate to the developmental stage of the children or young people involved. 
    2. The child or young person is to be provided with clear directions and given an opportunity to redirect any misbehaviour in a positive manner.
    3. Under no circumstances are our personnel to take disciplinary action involving physical punishment or any form of treatment that could reasonably be considered as degrading, cruel, frightening or humiliating.

Use of language and tone of voice

    1. Language and tone of voice used in the presence of children and young people should:
      • provide clear direction, boost their confidence, encourage or affirm them
      • not be harmful to children – in this respect, avoid language that is:
      • discriminatory, racist or sexist
      • derogatory, belittling or negative, for example, by calling a child a ‘loser’ or telling them they are ‘too fat’
      • intended to threaten or frighten
      • profane or sexual.

Physical contact with children and young people

    1. Any physical contact with children and young people must be appropriate to the delivery of our programming such as appropriate play during child-care sessions, and the necessary physical contact to supervise children during programming and based on the needs of the child or young person (such as to assist or comfort a distressed young person) rather than on the needs of our personnel.
    2. Under no circumstances should any of our personnel have contact with children or young people participating in our programming that involves touching of 
      • of genitals;
      • of buttocks;
      • of the breast area (female children)
      • that is other than as part of delivering medical or allied health services would appear to a reasonable observer to have a sexual connotation
      • is intended to cause pain or distress to the child or young person – for example corporal punishment
    3. Under no circumstances should any of our personnel have contact with children or young people participating in our programming that is overly physical – as is, for example, wrestling, horseplay, tickling or other roughhousing
    4. Under no circumstances should any of our personnel have contact with children or young people participating in our programming that is is unnecessary – as is, for example, assisting with toileting when a child does not require assistance
    5. Under no circumstances should any of our personnel have contact with children or young people participating in our programming that is initiated against the wishes of the child or young person, except if such contact may be necessary to prevent injury to the child/young person or to others, in which case:
      • physical restraint should be a last resort
      • the level of force used must be appropriate to the specific circumstances, and aimed solely at restraining the child or young person to prevent harm to themselves or others
      • the incident must be reported to management as soon as possible.
    6. Any physical contact initiated by a child or young person that is sexual and/or inappropriate (such as acts of physical aggression) is required to be reported to management as soon as possible, to enable the situation to be managed in the interests of the safety of the child or young person, our personnel and any other participants.

Sexual misconduct

    1. Under no circumstances is any form of ‘sexual behaviour’ to occur between, with, or in the presence of, children or young people participating in any of our programs.  Engaging in sexual behaviour while participating in our service is prohibited even if the young persons involved may be above the legal age of consent.
    2. ‘Sexual behaviour’ needs to be interpreted widely, to encompass the entire range of actions that would reasonably be considered to be sexual in nature, including but not limited to:
      • ‘non-contact behaviour’, such as flirting, sexual innuendo, inappropriate text messaging, inappropriate photography or exposure to pornography or nudity
      • ‘contact behaviour’, such as sexual intercourse, kissing, fondling, sexual penetration or exploiting a child through prostitution

Overnight stays and sleeping arrangements

    1. Overnight stays are to occur only with the authorisation of the CEO and of the parents/guardians of the children or young people involved.
    2. Practices and behaviour by our personnel during an overnight stay must be consistent with the practices and behaviour expected during delivery of our programming at other times.
    3. Standards of conduct that must be observed by our personnel during an overnight stay include:
      • providing children and young people with privacy when bathing and dressing
      • observing appropriate dress standards when children and young people are present – such as no exposure to adult nudity
      • not allowing children or young people to be exposed to pornographic material, for example, through movies, television, the Internet or magazines
      • not leaving children under the supervision or protection of unauthorised persons such as hotel staff or friends
      • not involving sleeping arrangements that may compromise the safety of children and young people such as unsupervised sleeping arrangements, or an adult sleeping in the same bed as a child or young person
      • the right of children to contact their parents, or others, if they feel unsafe, uncomfortable or distressed during the stay;
      • parents expecting that their children can, if they wish, make contact

Change room arrangements

    1. Personnel are required to supervise children and young people in change rooms while balancing that requirement with a child or young person’s right to privacy.
    2. In addition:
      • personnel should avoid one-to-one situations with a child or young person in a change room area;
      • personnel are not permitted to use the change room area to, for example, undress, while children and young people are present;
      • personnel need to ensure adequate supervision in ‘public’ change rooms when they are used;
      • personnel need to provide the level of supervision required for preventing abuse by members of the public, adult service users, peer service users, or general misbehaviour, while also respecting a child’s privacy;
      • female personnel are not to enter male change rooms and male personnel are not to enter female change rooms.

Witnessing family violence

Family violence is defined as violence between members of a family or extended family or those fulfilling the role of family in a child or young person’s life.  Witnessing family violence is a specific form of emotional or psychological abuse.  Exposure to family violence places children and young people at increased risk of physical injury and harm and has a significant impact on their wellbeing and development.

    1. Personnel must, regardless of their role or level of responsibility, act to safeguard children from such harm by:
      • adopting the practices and behaviour we have set as our standard when carrying out their roles, and
      • reporting any abuse or neglect of which they become aware to our management and/or to external authorities responsible for child protection or to police, regardless of whether that abuse is being perpetrated by personnel within our organisation, or by those outside our organisation including those from the child’s family, extended family, their family’s extended network or strangers.

Reporting issues, abuse and concerns

Stand Up considers the abuse and exploitation of children to be completely unacceptable.  We will take all concerns and reports of child abuse seriously and act on these reports immediately.

    1. It is mandatory for all Personnel to report concerns or allegations of child abuse.  These concerns may relate to:
      • a child 
      • a Staff Member involved in the organisation or 
      • a concern about a child or person/s outside of the organisation’s programs.  
    2. It is mandatory to report any of the following to the relevant program Coordinator, Director and/or the CEO
      •  any disclosure or allegation from a child/community Member or Staff regarding the safety/abuse exploitation of a child
      • any observation or concerning behaviour exhibited by a Stand Up Personnel or other relevant stakeholder that breaches the Stand Up code of conduct for working with children
      • inappropriate use of the organisation’s photographic equipment or computers including evidence of child pornography
      • Staff engaging in suspicious behaviour that could be associated with sexual exploitation or trafficking
    3. If a child discloses abuse, whatever the outcome, the child must be taken seriously
    4.  Personnel must show care and concern for the child/young person by:
      • listening carefully;
      • If possible obtaining some concrete details such as where the abuse is taking place, school, home, work etc; is it currently occurring or did occur in the past.  The name/position of the perpetrator if possible but is not necessary
      •  not conducting an investigation (beware of asking any leading questions as this may prejudice any subsequent investigation)
      • telling the child/young person you believe him or her
      • telling the child/young person it is not their fault and he/she is not responsible for the abuse;
      • telling the child/young person you are pleased he/she told you, and not to promise to keep any secrets
    5. If the child or young person requests you not to tell anyone, it is important you seek guidance from the CEO, Programs Director and Program Coordinator to discuss how the child or young person can be supported and the disclosure managed
    6. Personnel must refrain from indiscriminately discussing the circumstances of the child/young person with others not directly involved.

About this Code of Conduct

    1. Stand Up Australia is an organization powered by people.  To facilitate effective accountability, we have developed this Code for use by all public-facing board members staff, contractors, and volunteers assisting Stand Up on an ongoing basis (Personnel)
    2. Personnel are required to represent Stand Up in a positive manner at all times.  In particular this Code of Conduct addresses the major areas where Personnel interact with the children and young people who take part in our programs.  We have developed this Code to help to safeguard those children and young people from abuse or neglect.
    3. Personnel should read this Code of Conduct in conjunction with:
      1. Stand Up's Policy Handbook
      2. the specific requirements of your role as defined in your ‘position description’ statement
      3. all applicable laws
      4. general community expectations in relation to appropriate behaviour between adults and children.
    4. Failure to observe these guidelines is misconduct, and Stand Up will take appropriate disciplinary action.  Such disciplinary action may, depending on the seriousness of the misconduct, include suspension while matters are investigated and/or dismissal.  In addition to any internal disciplinary proceedings, we will report to the police all instances in which a breach of the law has or may have occurred.



  1. There may be exceptional situations where these guidelines do not apply, for example, in an emergency situation.  However, it is crucial that, where possible, you seek management authorisation prior to taking action that contravenes these guidelines or that you advise management as soon as possible after any incident in which these guidelines are breached.

General Behaviour

  1. Act in accordance with the following procedures set out by Stand Up:
    • Be accountable, reliable, punctual, and notify your supervisor as soon as possible with respect to any change in availability;
    • Start the program or activity at the scheduled time (if you cannot attend, notice is required at least one (1) week in advance except in unforeseen circumstances);
    • Accept the privacy and dignity of fellow Personnel;
    • Agree to work in a safe and healthy way and not jeopardise the health or safety of others;
    • Remain alcohol, drug free, and not smoke, while performing your duties;
    • Advise Stand Up of any personal or health limitations (e.g.  bad back – no lifting) that may affect one’s ability to undertake particular tasks;
    • Do not offer or accept personal gifts on Stand Up programs unless explicitly permitted by your supervisor 
    • Do not engage in harassment or bullying behavior in any form with Personnel, or people receiving service from Stand Up;
    • Do not engage in sexual behavior with any client of Stand Up;
    • Fully familarise and abide by the procedures outlined in Stand Up’s Child Protection Policy 
    • Wear appropriate clothing and footwear that is not offensive to people receiving a service from Stand Up, Personnel;
    • Respect the property, equipment and resources of Stand Up, ensuring it is secured against theft or misuse and not used for personal purposes unless permission has been granted by Stand Up’s senior staff;
    • Always put safety first and report newly identified risks to your direct supervisor;
    • Contribute to the continuous improvement of our work by identifying problems, making suggestions for improvements and listening and acting on feedback about performance;
    • Carry out the work legally, responsibly, ethically and to the best of your ability;
    • Give constructive feedback, communicating relevant and important information;
    • Follow the complaints procedure provided to you to resolve any conflict with other employees or members of Stand Up.


  2. Failure to comply with the standards outlined above may result in disciplinary action or dismissal.  If you have any questions regarding the above code of conduct or policies related to points within, please contact your supervisor.

Code of Conduct

Stand Up is serious about how we interact with the larger community, especially the young people we educate and mentor.  All our volunteers, and staff are required to commit to this policy.

Website Policies

  1. Website Terms of Use

    Welcome to Stand Up!

    This platform (Site) is operated by STAND UP: JEWISH COMMITMENT TO A BETTER WORLD LTD Pty Ltd ACN: 87 065 814 271 (we, our or us).  It is available at and may be available through other addresses or channels, including on our mobile application.

    How you consent to these terms of use

    If you access and/or use our Site, you are taken to have agreed to these terms of use and our Privacy Policy (available on our Site) (Terms). Please read these Terms carefully – if you don’t agree to them, then you must cease using our Site immediately.

    When we make changes to these terms of use

    We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

    Your licence to use our Site

    We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms.  All other uses are prohibited without our prior written consent.

    Conduct we don’t accept

    When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Site, which we would consider inappropriate or which might bring us or our Site into disrepute, including as it relates to posts on forums. This includes:

    • anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
    • using our Site to defame, insult or offend any person including by posting, uploading, publishing, submitting or transmitting information and content;
    • impersonating individuals, groups, or organisations in a manner that is intended to or does mislead, confuse, or deceive others;
    • engaging in targeted harassment of someone, or incite other people to do so. You may not create fake accounts to harass another person (you may not create fake accounts at all). We consider abusive behaviour an attempt to harass, intimidate, or silence someone else’s voice;
    • making specific threats of violence or wish for the serious physical harm, death or disease of an individual or group of people. This includes, but is not limited to, threatening or promoting terrorism. You also may not affiliate with organisations that, whether by their own statements or activity both on and off the Site, use or promote violence against civilians to further their causes;
    • promoting violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease;
    • interfering with any user using our Site;
    • behaving on the Site with an intent that is, or that we reasonably believe, is to disrupt the use of the Site;
    • tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
    • using our Site to send unsolicited email messages; or
    • facilitating or assisting a third party to do any of the above acts.



    Please note that our Content is not comprehensive and is for general information purposes only. Our Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of our Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

    Intellectual Property rights

    Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of our Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or our Content. You must not:

    • copy or use, in whole or in part, any Content;
    • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
    • breach any intellectual property rights connected with our Site or our Content, including (without limitation) altering or modifying any of our Content, causing any of our Content to be framed or embedded in another website or platform, or creating derivative works from our Content.


    Third party sites

    Our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  We recommend that you make your own investigations with respect to the suitability of those websites. 

    What happens if we discontinue our Site

    We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

    Warranties and disclaimers

    To the maximum extent permitted by law, we make no representations or warranties about our Site or our Content, including (without limitation) that:

    • they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
    • access will be uninterrupted, error-free or free from viruses; or
    • our Site will be secure.

    You read, use and act on our Site and our Content at your own risk.

    Our liability is limited

    To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or our Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that our Content is incorrect, incomplete or out-of-date.


    To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.           

    Terminating these terms

    These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

    Dealing with a problem

    If you would like to give us feedback, please contact us – we appreciate your input. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

    If a part of these Terms isn’t right

    If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

    Which laws govern these terms of use

    Your use of our Site and these Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

    Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

    For any questions and notices, please contact us at:


    ACN: 87 065 814 271

    P.O. Box 2 

    Malvern VIC 3144

    Email: [email protected]

    Last update: 19th February 2020

  2. Privacy Policy

    This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through this website and mobile application (Site). This Site is operated by STAND UP: JEWISH COMMITMENT TO A BETTER WORLD LTD Pty Ltd ACN: 87 065 814 271 (we, our or us).

    Personal information

    The types of personal information we may collect about you include:

    • your name;
    • your contact details, including email address, mailing address, street address and/or telephone number;
    • your credit card or payment details (through our third party payment processor);
    • your preferences and/or opinions;
    • information you provide to us through customer surveys;
    • details of products and services we or sellers have provided to you and/or that you have enquired about, and our response to you;
    • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
    • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
    • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
    • any other personal information requested by us and/or provided by you or a third party.

    We may collect these types of personal information directly from you or from third parties.

    Collection and use of personal information

    We may collect, hold, use, and disclose personal information for the following purposes:

    • to enable you to access and use our Site, associated applications, and associated social media platforms;
    • to contact and communicate with you;
    • for internal record keeping and administrative purposes, invoicing and billing purposes;
    • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
    • to run competitions and/or offer additional benefits to you;
    • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
    • to comply with our legal obligations and resolve any disputes that we may have; and
    • if you have applied for employment with us, to consider your employment application.


    Disclosure of personal information to third parties

    We may disclose personal information to:

    • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
    • third party sellers for the purpose of enabling them to provide their services including selling their goods on the Site and to third party buyers for the purpose of purchasing goods on the Site;
    • our employees, contractors and/or related entities;
    • our existing or potential agents or business partners;
    • sponsors or promoters of any competition we run;
    • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
    • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
    • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
    • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
    • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

    Upon written request, we may provide you with a list of the third parties we use to process your personal information.

    The countries to which we send data for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Policy.

    Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

    How we treat personal information that is also sensitive information

    Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.

    We will not collect sensitive information about you without first obtaining your consent.

    Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

    Sensitive information may also be used or disclosed if required or authorised by law.

    Our commitment to you

    Your personal information will be:

    • be processed lawfully, fairly and in a transparent manner by us;
    • only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
    • be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
    • be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information);
    • be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal information was collected;
    • be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.


    Your rights and controlling your personal information

    Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 16 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

    Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

    Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

    Unsubscribing: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

    Objecting to processing: You have the right to object to processing of your personal data that is based on our legitimate interests. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.

    Access and data portability: You may have the right to request details of the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.

    Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

    Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint and you may also have the right to make a complaint to the relevant authority in the country in which you are based.

    Data retention: We only retain your personal information for as long as necessary to provide you with our services and fulfil the transactions or orders you have requested, or for other essential purposes such as complying with our legal obligations, maintain records, dispute resolution, detecting and preventing fraud and abuse and enforcing our contractual arrangements.

    Storage and security

    We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

    We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

    Cookies and web beacons

    We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookies.

    We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

    We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see or any other URL Google may use from time to time.

    Links to other websites

    Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


    We may, at any time and at our discretion, vary this Privacy Policy.  We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

    For any questions and notices, please contact us at:


    ACN: 87 065 814 271

    P.O. Box 2

    Malvern VIC 3144

    Email: [email protected]

    Last update: 19th February 2020

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